Why DE&I trainings tend to fail

Three years ago, at one of the Starbucks joints in the US, an employee denied a Black man access to the bathroom unless he bought something from the counter. A lawsuit was filed and the matter generated a bit of heat in the global media. Post this incident, the Company suddenly woke up to the need for diversity training sessions for its workforce, to remove racial bias. This led to Starbucks closing 8000 of its retail stores for good and putting 1,75,000 employees through diversity training and
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